Travel delays in Canada blame airports blame airlines

Travel delays in Canada: 43% blame airports, 25% blame airlines

Canadians are most likely to place the blame on staffing shortages in baggage handling and security at airports.

According to a new study by Léger, 43% of Canadians blame airports for the current travel delays being experienced across Canada, citing staffing shortages in baggage handling and security. 25% instead say the staffing shortages at the airlines is the element most responsible for delays at the airport.

Conversely, in the United States, more blame is placed on the airlines (38%) than on the airports (16%).

“There have been reports of cancelled flights, delays, and long lineups at airports across North America. Which of the following do you feel is most responsible for the delays and long lineups at airports?”

—Léger

In both Canada and the United States, approximately 1 in 6 believe government screening rules and restrictions related to the COVID-19 pandemic are most responsible for travel delays.

Travel delays in Canada: 43% blame airports, 25% blame airlines

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